Contact support

Get help setting up rules, writing regex patterns or fixing a problem.

We’re happy to help, whether you need a rule set up for you, a regex pattern written, or a problem fixed.

Email us

[e-mail]

We usually reply within 12 hours.

Live chat

Click the chat bubble inside the app to message us.

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Help us help you faster

Include these details in your message:

• Your store’s .myshopify.com address.
• The name of the rule.
• What you expected to happen, and what happened instead.
• What you entered at checkout, such as the country, address or products.
• A screenshot of the checkout and of the rule settings, if you can.

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Request a new rule or condition

Can’t find a preset rule or a condition for what you need? Email us with an example of an order you want to block. You can also click + Request condition in the custom rule builder.